At Clarity, we believe a lasting partnership and a truly healthy pool begin with a deep understanding. That’s why our simple onboarding process always starts with our complimentary, no-obligation Free Water & System Analysis.

So, why do we insist on this comprehensive analysis before anything else? Frankly, we don’t just jump into routine maintenance because we’ve learned—sometimes the hard way—that quick starts can lead to later frustrations for everyone. Early on, we encountered a high percentage of pools with significant underlying issues their owners weren't even aware of, often masked by overloading the pool with chemicals by previous service providers. Our way is different by design: we believe in full transparency, identifying and presenting any concerns to you first. This ensures our relationship begins with open communication, no surprise 'bad news' conversations after we’ve started, and a clear, honest path to achieving a genuinely healthy and safe pool for your family's enjoyment and peace of mind. It’s how we get it right, right from the start.

Following our thorough assessment, you'll receive a comprehensive report detailing all our findings—the good, the not-so-good, and our straightforward recommendations. If there are existing issues impacting your pool’s long-term health or safety, we'll outline what needs attention before we can begin our meticulous routine care; these are simply our standards for ensuring the lasting results and true pool health we promise. Should you decide Clarity is the right partner for your pool, we formalize our commitment with a clear Service Agreement. This document outlines all chosen services, transparent pricing, and mutual expectations upfront, ensuring our partnership begins with complete clarity. You are, of course, under absolutely no obligation to proceed with Clarity or undertake any of the suggested work. This comprehensive, upfront approach is just how we operate—it ensures we partner with clients who, like us, value a truly healthy, safe, and impeccably maintained pool and vibe with our commitment to doing things right. We understand our meticulous process may not be for every pool owner, and that’s okay. We're focused on partnering with those who truly appreciate the depth of care and long-term value we deliver.