pool care with purpose.
At Clarity, we believe pool care should go beyond just keeping your water clean—it’s about creating a healthy, worry-free swimming experience while providing unparalleled customer service. Unlike traditional pool service companies, Clarity offers a modern, tech-forward approach that puts your pool’s health and your peace of mind first.
Clarity is redefining what it means to own a pool by going far beyond just clean water. We offer a healthier, smarter, and stress-free swimming experience, powered by transparency, proactive care, and cutting-edge technology. Every new customer starts with a free, no-obligation Advanced Water Testing & System Analysis to understand their pool’s needs before committing. Our Technician/Partner Model means your technician is a business partner, not an employee—so they’re personally invested in your satisfaction. With a fully paperless system, a dedicated Customer Success Manager (CSM) for every member, and tiered membership options built for convenience, Clarity is a modern solution for hassle-free pool ownership.
Clarity’s Advanced Water Testing & System Analysis provides a complete picture of your pool’s health before any decisions are made. We test not only pH, chlorine, and alkalinity—but also phosphates, calcium hardness, heavy metals, ORP, TDS, and temperature using professional-grade equipment. A technician inspects your equipment, photographs model/serial numbers, and documents any concerns. You’ll receive a personalized report, along with a clear overview of our services and memberships—with zero pressure to sign up. If you choose to proceed, our Onboarding Specialist ensures a smooth transition and handoff to your dedicated CSM and Technician-Partner.
Unlike traditional pool companies, Clarity operates with a Technician/Partner Model. Our technicians are not employees, but independent partners with a vested interest in your pool’s success. This model ensures greater accountability, consistency, and care because every technician is committed to building strong relationships and delivering long-term results. If you’re a pool technician with your own customer base, Clarity is always open to new partnerships.
Clarity is a 100% digital, paperless company using a powerful CRM and Service Ticketing System to manage all aspects of your pool’s care. Every service visit, technician note, alert, and customer interaction is logged and tracked. If an issue arises—whether reported by you or your technician—a service ticket is automatically generated, ensuring the problem is addressed quickly. You also receive a detailed weekly report via email, and all service history is accessible anytime through your Member Portal.
Every Clarity member has a dedicated Customer Success Manager (CSM) who serves as your personal point of contact. Your CSM oversees all service activity, tracks and communicates issues, coordinates with technicians, and ensures resolutions are timely and transparent. They are available by phone, text, or email, and work behind the scenes using our CRM and Service Ticketing System to make sure nothing falls through the cracks.
Clarity offers three membership tiers:
Clarity Standard: Weekly pool cleaning, chemistry balancing, equipment checks, filter cleaning, and CRM-tracked service reports.
Clarity Plus: Proactive equipment maintenance and automatic replacement of critical spare parts (like seals, cartridges, and baskets) at no extra cost, with priority service scheduling.
Clarity Connect: Adds 24/7 smart monitoring with real-time alerts for chemistry imbalances, leaks, or equipment issues—ideal for total peace of mind.
Together, these tiers give you the freedom to choose the level of care and convenience that works best for your lifestyle.
All Clarity memberships are designed to extend the life of your pool equipment and prevent expensive breakdowns. Clarity Standard includes weekly inspections and issue tracking through our CRM. Clarity Plus replaces common failure-prone parts before they break, without requiring quotes or delays. Clarity Connect monitors your pool 24/7, catching chemical imbalances and mechanical problems in real time—even between visits. These services work together to minimize downtime, reduce repair costs, and protect your investment.
Clarity documents every visit using our comprehensive digital CRM. Each report includes detailed water chemistry readings, chemical dosing, service tasks completed, technician notes, and photos. If any issues are found, our technician will trigger an alert in the system, and a Service Ticket is created. Your CSM tracks the ticket until resolution. These reports are also sent to you by email and saved in your Member Portal, so you always have a complete maintenance history.
You can view your full service history at any time through the Clarity Member Portal at clarityservices.poolbrain.com. This portal stores weekly reports, chemical trends, equipment photos, invoices, and more. Every action taken on your pool is documented from day one. For additional support, your CSM is always available to help you access or interpret any part of your history.
If you’re a Clarity member, simply contact your CSM to request extra services—whether it’s an emergency or a one-time need. If a technician detects an issue during a visit, they’ll trigger an alert and your CSM will proactively notify you with next steps. For non-members, Clarity is rolling out an AI Triage Service soon, which will allow for fast, smart service requests without needing a membership.
Clarity’s customer support is designed to be fast, transparent, and proactive. When a problem arises, whether reported by you or flagged by a technician, a Service Ticket is created immediately and tracked until resolution. Your CSM ensures updates are clear and timely, and urgent issues are escalated without delay. This system ensures no problem ever goes unaddressed, giving you complete confidence in your pool care.
