pool care with purpose.
At Clarity, we believe in making pool care as seamless as possible, and that includes how we
handle billing. All invoices are sent digitally via email on the 1st of each month, ensuring that
you always know when your payment is due. Our fully paperless system means no mailed
invoices—everything is conveniently stored in your customer account for easy reference.
At Clarity, we believe in making pool care as seamless as possible, and that includes how we handle billing. All invoices are sent digitally via email on the 1st of each month, ensuring that way you always know when your payment is due. Our fully paperless system means no mailed invoices—everything is conveniently stored in your customer account for easy reference.
Your invoice will include:
• A breakdown of your membership fees
• A direct payment link for one-click payments
If you are enrolled in AutoPay, your payment will be processed automatically on the due date, eliminating the need to manually submit payment each month.
For additional services outside of your membership—such as repairs, one-time treatments, or system installations—a separate invoice will be issued at the time of service completion. These invoices must be paid separately from your membership fee and will include a detailed breakdown of the service performed. Certain high-value services or jobs will require a 50% deposit to schedule the job, with the remaining balance due at completion. All jobs have a 30-day payment window, similar to the memberships.
Clarity is a fully digital business, and we accept multiple secure payment methods for your convenience:
• AutoPay (ACH or Credit/Debit Card) – Highly recommended for a hassle-free experience
• ACH Bank Transfers – Direct payments from your checking account
• Credit/Debit Cards – Secure payments via your emailed invoice link
• Zelle – Payments sent to [email protected]
• Venmo – Payments sent to @claritypoolservices
As part of your onboarding package, you will receive a Payment Authorization Form that allows you to:
1. Opt into AutoPay (recommended for a seamless experience)
2. Store your preferred payment method for quick, one-click payments
We do not accept checks or cash payments.
Yes! AutoPay is the best way to ensure uninterrupted service while saving you time each month. When you enroll in AutoPay:
• Your payment is automatically processed on the 1st of each month
• You never have to worry about missing a payment
• You avoid any potential late fees
You can opt into AutoPay during onboarding or at any time by submitting your Payment Authorization Form or contacting your Customer Success Manager (CSM).
AutoPay applies only to monthly membership fees. Any additional invoices for one-time jobs, repairs, or other services must be paid manually at the time of service completion.
If your payment fails for any reason (insufficient funds, expired card, etc.), our system will automatically reattempt the charge once per day for 14 days. If payment is still not received, you will receive reminders at 3, 7, 14, 21, and 28 days past due. After 35 days of non-payment, your Customer Success Manager (CSM) will send you a friendly reminder that your payment is overdue. Weekly reminders will continue until Day 59, when your CSM will send a final notice informing you that at Day 60, your membership will be paused until all past-due payments are received.
To avoid interruptions, we recommend keeping your payment details up to date and enrolling in AutoPay. If you experience a billing issue, your Customer Success Manager (CSM) can assist you with updating payment details or answering any questions.
Yes, you can update your payment method at any time via the following options:
• Contact Your CSM: If you need assistance, your Customer Success Manager can help you update your payment details.
• Coming soon: Our customer portal will have an option to view billing and payment history as well as update payment information.
For security reasons, we do not take payment details over the phone. Instead, we provide a secure DocuSign link containing our Payment Authorization Form, allowing you to safely update your payment method. A Payment Authorization Form is necessary to ensure compliance with banking regulations and cardholder security policies, protecting both you and Clarity from unauthorized transactions.
We believe in flexibility and transparency, so you can cancel your membership at any time.
However, since we operate on a membership-based model, cancellations must be requested before the next billing cycle begins to avoid being charged for the following month.
To cancel your service:
1. Submit a cancellation request via email to your CSM.
2. Your final invoice will be processed for any remaining balance due
3. Your service will officially end at the end of your current billing cycle
There are no penalties or hidden fees for canceling your service.
If you are moving or selling your home, you have two options:
• Transfer service to the new homeowner – We can assist with a smooth transition if the new homeowner wishes to continue service.
• Cancel your membership – If the new homeowner does not want to continue, you may request a cancellation as outlined above.
Let your Customer Success Manager know as soon as possible so we can help facilitate a smooth transition or closure of your account. If you are relocating to a new home with a pool, we are happy to update your account information and assess your new pool for service with the same free water and system analysis to ensure a smooth transition to your new property.
If you believe you were incorrectly charged or have a billing dispute, please contact your Customer Success Manager (CSM) immediately.
• For billing errors: We will investigate and correct any legitimate errors promptly.
• For service disputes: If you believe a service was not performed to standard, we will review technician reports and address any concerns.
• Refund requests: For prepaid services, refunds are prorated based on unused time.
We strive for complete transparency in our billing process and will work with you to resolve any concerns.
